Remote Learning

Tech Troubleshooting

We're here to help. 

Start by looking through the troubleshooting videos and resources below. We are updating these resources regularly, as needed. They should help you with some common problems that are popping up. Just click the button below for the resource that you need help with. 

A note about DOE accounts (

We don't use the DOE accounts much this year, but if you'd like, you can access your child's DOE account credentials.  Be sure to carefully note your new username and password, as PS29 unfortunately does NOT have access to reset these for you!


This is the DOE webpage with info about accounts, and more: 

Accessing DOE Student Accounts

I haven't found a solution here. How can I get more help?

Our amazing CUNY intern tech, Francisco, is working remotely to support us. He works 15 hours a week for PS29, and will address issues submitted through the form below.


Please use this link to submit a Tech Support Request.

Either Francisco, or another PS29 staff member that is familiar the issue you are experiencing, will contact you to help. Most of us are not IT experts, nor do we have all the tools that the "real" IT folks have for remote tech support, but we will do our best to help you through this!

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