Distance Learning Troubleshooting

We're here to help. 

Start by looking through the troubleshooting videos and resources below. We are updating these resources regularly, as needed. They should help you with some common problems that are popping up. Just click the button below for the resource that you need help with. 

Please know that "traffic" on learning websites is a concern right now, but one that we as a school cannot fix. We have been experiencing it ourselves as we continue to develop our distance learning resources, and we know how frustrating it can be. Ultimately, we plan to stick with the resources that we have chosen right now because the fact is, all platforms are overloaded and working to find ways to deal with unprecedented flow of users.

 

When you are experiencing lags or trouble loading a page:

  • Be patient and let it load, it may be fine with a little extra time

  • Reload the page using the reload icon at the top of your browser window

  • If it doesn't load after a few tries, the best thing to do is change your plan and try later. 

  • If we find that a platform we are using has continuous lag and load problems that make it more frustrating than useful, we will re-evaluate. 

I haven't found a solution here. How can I get more help?

Our amazing CUNY intern tech, Francisco, is working remotely to support us. He works 15 hours a week for PS29, and will address issues submitted through the form below.

 

Please use this link to submit a Tech Support Request.

Either Francisco, or another PS29 staff member that is familiar the issue you are experiencing, will contact you to help. Most of us are not IT experts, nor do we have all the tools that the "real" IT folks have for remote tech support, but we will do our best to help you through this!

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