P.  S .     2 9       B  R  O  O  K  L  Y  N   ,   N  E  W    Y  O  R  K

Distance Learning Troubleshooting

We're here to help. 

Start by looking through the troubleshooting videos and resources we are beginning to develop and share below. They should help you with some common problems that are popping up. 

Please know that "traffic" on learning websites is a concern right now, but one that we as a school cannot fix. We have been experiencing it ourselves as we develop our distance learning resources, and we know how frustrating it can be. Ultimately, we are sticking with the resources that we have chosen right now because the fact is, all platforms are overloaded and working to find ways to deal with unprecedented flow of users.

 

When you are experiencing lags or trouble loading a page:

  • Be patient and let it load, it may be fine with a little extra time

  • Reload the page using the reload icon at the top left of your browser window

  • If it doesn't load after a few tries, the best thing to do is change your plan and try later. 

  • If we find that a platform we are using has continuous lag and load problems that make it more frustrating than useful, we will re-evaluate. At this point, we have not experienced anything that serious. 

Padlet Troubleshooting

  • Padlet won't load or the Padlet seems to load but it is blank. - Reload the page. Wait. Try a few times. Try again later. 

  • Once you get the Padlet to load, keep it open as one of your tabs so you do not need to keep loading the site. But remember to reload/refresh it everyday to see new work!

Zearn Troubleshooting

How to join Zearn using the login info in your Distance Learning Guide:

Can't hear anything?

Note the tiny sound on/off icon in the bottom right corner!

Epic Troubleshooting

How to join Epic using the email link from your classroom teacher:

Can't hear anything?

Note the tiny sound on/off icon in the bottom right corner!

Seesaw Troubleshooting

How to join Seesaw using the email link from your classroom teacher:

Can't hear anything?

Note the tiny sound on/off icon in the bottom right corner!

I haven't found a solution here. How can I get more help?

Our amazing CUNY intern tech, Francisco, will be working remotely to support us. He works 15 hours a week for PS29, so we are working to create a new schedule.

 

Please use this link to submit a Tech Support Request.

Either Francisco, or another PS29 staff member that is familiar the issue you are experiencing, will contact you to help. Most of us are not IT experts, nor do we have all the tools that the "real" IT folks have for remote tech support, but we will do our best to help you through this transition!