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PS29TECH
G Suite (Google) Troubleshooting
G Suite Troubleshooting
Common Issues for laptop, computer, Chromebook users:
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You forgot to sign out of your own personal email and into your child's PS29BK G Suite account (this solves 95% of the issues we have seen!)
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Your Chrome browser needs to be updated. Here's how to update Chrome.
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It can also be helpful to SYNC your child's account to the Chrome browser. That way, you can save bookmarks of commonly visited websites for your child to access easily. I recommend bookmarking Google Classroom, Epic, and Zearn for a good start. Here's a screenshot of what it looks like to sync your child's account to your browser - - - >>>
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If you share a device, I suggest each user choose a browser and stick with it. For example, your child always uses Chrome and you always use Safari.
Common Issues for iPad/tablet users:
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You need to download ALL the necessary G Suite apps to get things working properly for your child. These include the Google Classroom, Google Docs, Google Slides, and maybe also the Jamboard app (if your teacher uses that one!).
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Typing Trouble! Typing can be harder on an iPad. The on-screen keyboard can be tricky for some kids to navigate. If you are able to, you might want to purchase a Bluetooth keyboard case for your child's iPad if they are struggling with typing. This is especially helpful and important for kids in grades 4 and 5, as they are doing a lot more typing, drafting and publishing digitally across the subject areas.
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