G Suite (Google) Troubleshooting
G Suite Troubleshooting
Common Issues for laptop, computer, Chromebook users:
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You forgot to sign out of your own personal email and into your child's PS29BK G Suite account (this solves 95% of the issues we have seen!)
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Your Chrome browser needs to be updated. Here's how to update Chrome.
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You are looking for a specialty lesson, but you can't find the Specials Classroom. Here's how to join the Specials Google Classroom.
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And here is how to switch between your regular Google Classroom and your Specials Google Classroom:
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It can also be helpful to SYNC your child's account to the Chrome browser. That way, you can save bookmarks of commonly visited websites for your child to access easily. I recommend bookmarking Google Classroom, Epic, and Zearn for a good start. Here's a screenshot of what it looks like to sync your child's account to your browser:
Common Issues for iPad/tablet users:
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You need to download all the necessary G Suite apps to get things working properly for your child. These include the Google Classroom, Google Docs, Google Slides, and Jamboard apps.
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Typing Trouble! Typing can be harder on an iPad. The on-screen keyboard can be tricky for some kids to navigate. If you are able to, you might want to purchase a bluetooth keyboard case for your child's iPad if they are struggling with typing. This is especially helpful and important for kids in grades 4 and 5, as they are doing a lot more typing, drafting and publishing digitally across the subject areas.