G Suite (Google) Troubleshooting

G Suite Troubleshooting

Common Issues for laptop, computer, Chromebook users:

  • You forgot to sign out of your own personal email and into your child's new G Suite account (this solves 95% of the issues we have seen!) 

  • You forgot to join your child's Google Classroom with the class code that was sent via email.

  • Your Chrome browser needs to be updated.

  • Your Chrome browser is set to not allow extensions. We pushed 2 extensions to students G Suite accounts to help with Google Meet. They are Grid View and Nod. You can try to install these yourself from the Chrome Web Store if you do not see them when you sign into your child's account, but they are NOT required or absolutely necessary--they just make Meet function a little more smoothly. 

  • You also need to SYNC your child's account to the Chrome browser. Here's a screenshot of what that looks like: 

How to sign into G Suite, join Google Classroom, and access Google Meet

Can't hear anything?

Note the tiny sound on/off icon in the bottom right corner!

How to join a Meet with a nickname/meeting code:

Can't hear anything?

Note the tiny sound on/off icon in the bottom right corner!

Common Issues for iPad/tablet users:

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